The price
you accept
is final
MELBUS’s main promise. Below are the honest terms that make it work.
The risk
is on us
- 01
The price is fixed from a video
We see the items, floors and stairwell in advance, so we price accurately.
- 02
Taking longer isn’t your problem
Traffic, a heavy wardrobe, narrow stairs you showed us on video — it’s all already in the price.
- 03
Changes only with your consent
If there are noticeably more items or the address changes, the crew leader logs the change in the app. You accept it before work begins.
- 04
Small extras are free
Up to 5 boxes or one small item not on the list — at no extra cost.
Three more guarantees
Punctuality
A 30-minute arrival window. If we’re late through our own fault, you get 100 zł off for every 30 minutes of delay.
Careful handling
We protect your home and furniture. Any damage is handled under the complaints procedure.
Invoice
We always issue a VAT invoice.
Your new address
is waiting.
Send us a video of your flat — within 2 hours (daytime) you’ll get a price that won’t change.