Privacy policy
In plain words: what data we collect, why, and how long we keep it.
Who is responsible for your data
MELBUS Edhar Lekh
ul. Źródlana 40, 05-090 Falenty Duże. NIP (tax ID) 1133069416. For anything about your personal data, write to kontakt@melbus.pl.
What data we collect
From the request form
Your name, phone number, preferred way to contact you, move details (addresses, floors, date, list of items, comments) and any videos or photos you send.
For invoices
Company details, if you need a VAT invoice for a business.
Technical data
IP address and browser information in server logs, kept for the site’s security.
Why and on what legal basis
Quote and offer
To prepare a price and reply to your request (Art. 6(1)(b) GDPR — steps before a contract).
Your move
To perform the contract: agree on the date, crew and route (Art. 6(1)(b) GDPR).
Invoices and accounting
To issue invoices and keep records as tax law requires (Art. 6(1)(c) GDPR).
Complaints and security
To handle complaints, defend our rights and protect the site from abuse — our legitimate interest (Art. 6(1)(f) GDPR).
Who we share data with
Hosting and file storage
Cloudflare, Inc. — servers for the site, the form and videos.
Notifications for our manager
Telegram — your request arrives in our team’s private work group.
Accounting
Our accountants and the KSeF e-invoicing system — invoice details only.
Outside the EEA
If data leaves the European Economic Area, we rely on safeguards provided by the GDPR, such as the European Commission’s standard contractual clauses.
We don’t sell data
We never sell your data or share it with advertisers.
How long we keep it
Requests without a contract
Up to 12 months after our last contact, unless you ask us to delete it sooner.
Videos and photos
Up to 60 days, then we delete them.
Contracts and invoices
Until claims under the contract expire; accounting records for 5 years from the end of the year the invoice was issued.
Your rights
Access, correction, deletion
You can ask for a copy of your data, have it corrected or deleted, restrict its processing or move it elsewhere.
Objection
You can object to processing based on our legitimate interest.
Complaint
You can complain to the Polish data protection authority (Prezes UODO, ul. Stawki 2, 00-193 Warszawa).
Do I have to give my data?
No, but without a phone number and move details we can’t prepare an offer.
Automated decisions
The calculator on the site estimates a price automatically. A person checks and sends the final offer. We don’t profile clients.
Cookies
No advertising cookies
The site uses no advertising or analytics cookies. Your browser only stores a technical note that the logo animation has already played. If we add analytics, we’ll ask for your consent first and update this policy.
Last updated
14 November 2026.