Questions
and answers

We price your move from a video of your flat and a list of items. If the job takes longer than we planned, that’s our risk. The price can only change if there are noticeably more items than in the video or the address changes — and only with your consent before work begins.

With hourly billing, slow work pays off for the company: you pay for traffic, stairs and breaks, and only learn the total at the end. We quote one price for the whole move up front, based on a video. If the job takes longer, that’s our risk, so it pays for the crew to work fast and carefully.

Film each room on your phone for 30–60 seconds, open the wardrobes and top cupboards, and show the entrance and stairs. Upload the video through the quote form or send it on WhatsApp.

The deposit secures your moving date. The amount and terms will be in your offer — we are finalising them now.

Yes, we issue VAT invoices to private clients and companies. If you need a company invoice, just tick the box in the form.

BLIK, card or cash — the crew carries a card terminal. You can pay the deposit online with BLIK or a card.

Yes, 7 days a week. We can move an office at night or at the weekend, so work doesn’t stop.

We protect furniture, floors and door frames with stretch wrap, blankets and guards. If something does get damaged, we handle it through the complaints procedure in our terms of service.

Yes, we’ll deliver white MELBUS boxes, tape and stretch wrap a few days before your move.